Our Capabilities

Assessments

Specialize in performing financial and operations assessments that identify opportunities to improve the cost, service and quality of call centers, fulfillment operations and other volume based business units.

Project Management

Possess extensive expertise in managing a wide variety of client projects ranging from tactical smaller projects to full-blown facility expansions and start-ups. Can also manage the design and implementation of custom and off-the-shelf software solutions.

Interim Management

Able to provide interim executive assistance at virtually any level up to and including chief executive officer. Can also assist with the selection of the right person for the open executive position.

Staffing Management

Develop custom staffing models that determine the most effective staffing requirements for businesses with sensitive volume requirements. Models provide an excellent tool to assist with what if analysis and forecasting future staffing needs.

Revenue Cycle Improvement

Possess vast experience in helping clients understand how they can improve the time between placing an order and receiving the cash related to that order. Focus of improvement is typically driven by communication, training and best practices.

Process Improvement

Specialize in mapping, documenting and improving business processes to help clients develop the most cost effective means to operate your business. Can also develop policy and procedure manuals related to those processes.

Technology Improvement

Can assess current technology and propose action plans to attain best-in-class technology in a client’s industry. Ability to price, package and manage all aspects of technology upgrades.

Quality Improvement

Experts at improving the quality of service delivery and production output. Utilize the Deming Methodology to help clients identify and eliminate the root causes of defects and drive quality improvement.